Terms & Conditions — Amrutham

Effective Date: 14th October 2025

Welcome to Amrutham.

These Terms & Conditions (“Terms”) govern the use of our services, including meal subscriptions, tiffin deliveries, and any interaction with our website, app, or other communication channels. By subscribing to or using our service, you agree to these Terms.

Please read them carefully before placing any order.

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1. Service Overview

Amrutham provides authentic Kerala-style meals through daily tiffin delivery on a subscription or one-time basis. Our services are currently available across Mumbai, Thane, and Navi Mumbai as per our coverage map.

We reserve the right to add, remove, or modify service areas and delivery schedules.

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2. Orders and Subscriptions

Orders can be placed through our website, app, or official communication channels.

Subscription plans must be paid for in advance.

Delivery is scheduled according to the selected plan (lunch, dinner, or both).

Any changes or pauses in subscription must be communicated at least 24 hours in advance.

We reserve the right to accept or decline any order at our discretion.

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3. Pricing and Payments

All prices are listed in INR and include applicable taxes.

Payment must be completed through our authorized payment partners before the start of service.

Amrutham reserves the right to revise prices, discounts, or offers at any time with prior notice.

In case of a failed transaction or non-payment, delivery will not be initiated.

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4. Delivery Policy

Meals will be delivered during predefined lunch and dinner time slots.

Delivery timings may vary due to factors such as traffic, weather, or operational delays.

Customers are responsible for providing accurate delivery addresses and contact details.

If the customer is unavailable at the time of delivery, the order will be marked as delivered, and no refunds will be issued.

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5. Cancellation and Refund Policy

Subscriptions can be paused or cancelled with 24-hour prior notice.

Refunds are issued only in case of service errors from our end (e.g., non-delivery).

No refunds for late deliveries due to traffic, weather, or external factors beyond our control.

Unused subscription days can be rescheduled upon prior request but are non-transferable.

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6. Food Quality & Safety

All meals are prepared in hygienic kitchens by trained staff.

We maintain strict quality checks to ensure food safety.

Food must be consumed immediately upon delivery and stored properly if not eaten.

We are not responsible for health issues arising from improper storage or delayed consumption of food after delivery.

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7. Customer Responsibilities

Provide accurate personal and delivery information.

Be available to receive deliveries during the scheduled slot.

Inform us in advance of any special delivery instructions or changes.

Handle packaging responsibly and dispose of it properly.

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8. Use of Our Platform

You agree not to misuse our website, app, or communication channels.

You may not copy, modify, distribute, or exploit any part of our platform for unauthorized purposes.

We reserve the right to restrict access to users who violate these terms.

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9. Limitation of Liability

Amrutham will not be liable for delays, cancellations, or losses caused by circumstances beyond our control (e.g., weather, traffic, strikes).

Our liability is limited strictly to the value of the order or subscription affected.

We are not responsible for any indirect, incidental, or consequential damages.

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10. Intellectual Property

All content, logos, brand names, images, and materials related to Amrutham are our intellectual property.

You may not use our branding without prior written permission.

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11. Privacy

Your personal information is collected and used according to our Privacy Policy.

We are committed to protecting your data and respecting your privacy at all times.

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12. Modification of Terms

We may update or modify these Terms at any time.

Updates will be posted on our official platforms, and continued use of the service implies acceptance of the new terms.

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13. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in [City, State — e.g., Mumbai, Maharashtra].

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14. Contact Us

If you have any questions, feedback, or concerns regarding these Terms & Conditions, you can reach us at:

Email: sreeharisreevilas773@gmail.com

Phone: 8591988069

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At Amrutham, we value your trust and aim to serve you with love, taste, and honesty — every single day.